Note: This announcements were sent out via email on February 15, 2024. We are reposting in a singular page for visibility on our announcements section of our help desk.
As we step into 2024, I want to share reflections and important updates with you. Last year was a period of significant change for Hubly, driven by our commitment to evolve our product and enhance the services we provide to you.
Evolving for Efficiency: In 2023, we undertook a comprehensive review of our internal workflows and processes and the conclusion was clear: to continue delivering the value you expect and deserve, we needed a simplify, and streamline.
This journey of transformation has already resulted in changes you may have noticed:
1) Simplifying Your Account Management Experience:
Launch of a 30-day free trial for new customers.
Enhanced account management capabilities, including user addition, subscription management, and billing updates directly from the Hub settings.
Introduction of three new pricing tiers designed to more closely match your needs.
Further enhancements to account management are coming soon, including the ability to upgrade or downgrade your account seamlessly.
2) A New Era of Hubly Service: These updates are more than just features; they represent a fundamental shift towards giving you greater control and ownership of your Hubly experience. As part of this shift we have also made some changes to our services:
Optimizing Our Expert Network:
Meghan Rutherford and Cooper Shubert are now Operations Consultant Partners, expanding their roles to provide specialized consulting and coaching. This evolution allows them to better serve your needs while growing their brands in partnership with Hubly. To find out more visit our website.
Support Adjustments:
We’re focusing on developing features that reduce the need for contacting support. While this means a temporary increase in response times, it’s a step towards a more intuitive and self-sufficient Hubly experience for you. If you need assistance with billing, accounts, bugs, or general support issues please email support@myhubly.com. We have developed an improved ticketing system to ensure you are best serviced.
3) Strengthening Our Foundation:
As many of you know since you are financial advisors the venture market has had a very challenging 2023 which has impacted almost every software company that exists. We’ve adapted with strategic changes to ensure our stability and efficiency and our focus is on achieving cash flow positivity, a goal that’s within reach thanks to our efforts over the last few months and your continued support.
Looking Ahead:
Reflecting on the past year, I’m filled with pride, happiness, and gratitude. Our journey saw us grow, adapt, and become stronger:
We scaled our team, grew our recurring revenue by 55%, and as 2024 T3 report stated “defined a new feature set and [are] virtually alone in providing it”
We bid farewell to Ron, my co-founder and friend, as he embraced a new chapter in his life and is now servicing Hubly from our board of directors.
As Hubly celebrates its 5th anniversary, I’m reminded that we’re not just continuing a story; we’re starting the second book. I recently stumbled upon my first-ever prototype demo I did for Hubly in March 2019 and we are deeply inspired to continue developing solutions that leverage cutting-edge automation to reduce operational fears, increase control, and boost efficiency.
Your feedback and support have been instrumental in our journey, and I remain open to discussions with any of you about these changes or any other aspect of your experience with Hubly.
With heartfelt gratitude,
Louis Retief, Co-Founder and CEO